In one single October 2010 email, Blake Rubin told a supervisor that Platinum Trust Card would have to be renamed, and invited suggestions.
The supervisor, perhaps not a defendant within the FTC suit, reacted: “Platinum Ripoff Card?”
A day later, that exact same supervisor delivered Blake Rubin an email utilizing the topic line “new mission statement + company name” that volunteered both payday loans MA “Platinum Scam Card” and a racially derogatory motto.
Blake Rubin’s reaction: “Haha. I love it.”
That exact same supervisor sent a January 2011 email to Blake Rubin, outlining their income objectives for the 12 months and mentioning having invested time on consumer telephone calls. “These clients are soooooo stupid,” he told Rubin. Because of the scripts that are right he included, “we’re able to sell them ANYTHING.”
Investigators discovered scripts employees that are advising to manage skeptical clients – including those conscious of other schemes for which “gold” or “platinum” cards are deceptively compared to Visa, MasterCard, or United states Express cards, but they are just usable for shopping from particular catalogs or internet sites.
If a possible customer asked if the card had been “a shopping or catalog card,” a rebuttal script suggested saying: “No Sir/Ma’m we do not cope with any catalogs we distribute a genuine synthetic bank card.”
According to phone transcripts, a staffer defined as “Mike” stuck closely to a script for handling the concern, “Is it a Visa or MasterCard?” as he replied to an individual, “Ms. H.”
“Well, Platinum Trust is really a privately branded card, similar to an United states Express within the feeling that it is a zero-interest card. Continue reading “The cards generated extraordinarily high prices of complaints about unauthorized fees, both from customers and repayment processors, and investigations by authorities in a number of states.”